Online Round Robin Registration FAQ

Registration typically opens on Wednesday at midnight (12:00 AM PST) and closes on Friday at 6:00 PM PST.

You can only register during this window. If registration is closed, the status banner will show when it will next open.

If you already have an online account:

1. Go to the Registration page
2. Enter your phone number (the one associated with your account)
3. Select yourself from the list of players found
4. Click "Register" and complete the registration form
5. Review pricing and payment instructions, accept the liability waiver, and submit
6. Pay via Venmo or Zelle and text a screenshot to confirm your registration

If you don't have an online account: See the next question about setting up your account first. Both new and returning players can create accounts online.

If you see a "No player found" message, your phone number isn't linked to an online account yet. Don't worry - you can create an account online!

For returning BTTC players (you've played before):

For brand new BTTC members (never played before):

If you believe your phone number/name should already be in the system, contact BTTC support at 510-926-6913 (text only).

New players can now create accounts and register online! Here's how:

1. Go to the Sign Up page
2. Select "New Player" option
3. Fill out your basic information (name, phone number, email)
4. Choose your experience level:
   • Novice: Just starting out (assigned rating of 100)
   • Have played before: Complete a skill assessment survey
   • Have a rating: Enter your existing USATT or club rating
5. Complete the signup process
6. You'll be redirected to the Registration page where you can immediately register for Round Robin!

Once your account is created, you can register for events just like returning players.

Pricing:

• $8 for adults (17+)
• $5 for juniors (16 and under) and seniors (60+)
• Free for players with BTTC or USATT rating over 2150

Available Payment Options: Venmo or Zelle

Payment Instructions:

• Include your full name with payment
• Text a payment screenshot to 510-926-6913 for faster confirmation
• Check your status on the registered players page

When you complete registration, your status will initially show as PENDING PAYMENT. This means BTTC has received your registration but is waiting to confirm your payment.

To get your payment confirmed quickly:

• Make your payment via Venmo or Zelle
• Include your full name in the payment
• Text a screenshot of your payment to 510-926-6913

Once BTTC confirms your payment, your status will change to CONFIRMED and your spot will be guaranteed.

Refunds can be requested by texting BTTC support at 510-926-6913. Whether you receive a refund depends on when you cancel:

Cancel before registration closes (Friday 6:00 PM):

Cancel after registration closes:

All players must accept the liability waiver to register. The waiver is a standard legal document that protects both you and the club.

You can read the full waiver by clicking the link in the registration form. You must check the acceptance box to complete registration.

Yes! If multiple players are associated with the same phone number, you'll see all of them when you search. You can register or unregister each player individually.

If you need to cancel your registration:

1. Go to the Registration page
2. Enter your phone number and find your player account
3. If you're already registered, you'll see an "Unregister" button
4. Click "Unregister" and optionally provide a reason

Important: You can only unregister while event registrations are open. If registrations are closed, you'll need to contact BTTC support.

You can view the current roster of registered players by clicking the "View Players Registered for Round Robin" button on the registration page, or by visiting the Roster page directly.

If you successfully completed registration but don't see your name:

• Wait a moment: The roster may take a few seconds to update
• Refresh the roster page: Try refreshing the roster page to see the latest updates
• Check your registration status: Look up your phone number again on the registration page to confirm your status

If you still don't see your name after a few minutes, contact BTTC support at 510-926-6913 (text only).

If you see a message that registration is full, it means all available spots have been taken. The capacity banner on the registration page shows how many spots are available.

If you believe there's an error with the capacity count, contact BTTC support at 510-926-6913 (text only).

Common errors and solutions:

• "Registration is currently closed": Check the status banner for when registration opens next
• "Registration is full": All spots have been taken. Check back later or contact support
• "Event registrations are currently closed": The event is not accepting registrations at this time
• Network/connection errors: Check your internet connection and try again

If you continue to experience issues, contact BTTC support at 510-926-6913 (text only).

For registration issues or questions:

Please include your name and a brief description of your issue when contacting support.

For general club information, visit the About page or check the main homepage.